Refund policy


We offer a 14‑day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible, the item must be in its original condition — unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, contact us at admin@scoutclub.co. If your return is approved, we’ll send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.


Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can resolve the issue.

Exceptions / Non‑Returnable Items

We do not accept returns on:

  • Custom or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale items

If you’re unsure whether your item qualifies, feel free to reach out.

Exchanges

The fastest way to get the item you want is to return your current item. Once the return is approved, you can place a new order.

EU 14‑Day Cooling‑Off Period

For orders shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must still be in their original, unused condition with tags and packaging.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, contact us at admin@scoutclub.co.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@scoutclub.co.